NHS App Guide

The NHS App is free to download on all Apple and Android devices.

Apple devices

Apple devices include all iPhones and iPads.

1. Open the App Store. The app store is an app on your device.
2. Select the Search icon in the bar at the bottom of the page.
3. Type NHS App in the search bar at the top of the page and press the Search button
   on your keyboard. The NHS App will be at or near the top of the search results. The
   NHS App has an image of the NHS logo.
4.  Select Get to download the App. You may have to enter your Apple account
   password.       
    

Android devices

Android devices are all devices that are not iPhones including all Samsung Galaxy, Google
Pixel and Doro.

1. Open the Play Store app
2. Select the Search icon in the bar at the bottom of the page.
3. Type NHS App in the search bar at the top of the page and select the magnifying
   glass icon on your keyboard. The NHS App will be at or near the top of the search
   results. The NHS App has an image of the NHS logo.
4. Select Install to download the App. You may have to enter your Google account
   password

After downloading the NHS App and opening it for the first time, you will need to create an 
NHS login. This is your NHS account. You need to be registered with a GP to do this. 

You can use these details to access the same information on a web browser as well as the 
NHS App. 

1.  Enter your email address and select Continue. 
2.  If you do not have an NHS login set up with the email address you entered, you will 
   be asked to create an account. Select Continue. 
3. Create a secure password and type it into both boxes. Select Continue.
4.  Accept the NHS login terms and conditions.
5.  A security code will be sent to your email. Enter this code into the NHS App when 
   asked.
6.  Enter your mobile phone or landline number.
7.  A security code will be sent to your phone. Enter this code into the NHS App when 
   asked. 
8.  Select Yes if you know your NHS number and Continue. If you do not know your 
   NHS number, select No and Continue; then enter your name and select Continue, 
   enter your date of birth and select Continue, then enter your postcode and select 
   Continue. 
9. Accept the conditions of use – the NHS App uses the most advanced safety 
   standards to protect you and your information. 

Once you have an NHS login you can use some features of the NHS App, such as the NHS 
service finder and Health A to Z. You need to verify your identity before you can book GP 
appointments and see your health record.

If you have already used NHS login for other online GP services, you may be able to transfer 
your previous ID check.
When you log in for the first time you will be asked to prove your identity to get full access to 
NHS App services. You will need one of the following forms of ID: 

• passport
•  UK driving licence (full or provisional)
•  european driving license (full)
•  european national identity card
•  UK residence card or UK biometric residence permit (BRP)
•  UK application registration card (ARC)
•  a valid UK entry clearance video a sticker
•  CitizenCard

If you do not have ID or your ID has expired, you can verify your identity without photo ID.

Verify your identity using photo ID and face scan

You need a camera for this method of verification.

1. Take a photo of your ID; make sure you do not cover any corners, you can clearly see 
   your face and all the text and there's no shine from a light or window.
2. Complete an automated face scan to match with the photo ID when prompted.
3.  Enter your date of birth.
4. Enter your NHS number or your name and postcode. 
5. You will receive an email confirmation when your identity is verified; the screen will 
   show you how long this is expected to take. If the verification check has failed, you will 
   receive a rejection email explaining the reason why your identity was not verified.

Verify your identity using photo ID and video

You need a camera for this method of verification.

1. Take a photo of your ID; make sure you do not cover any corners, you can clearly see 
   your face and all the text and there's no shine from a light or window.
2. Record a short video of yourself saying 4 random numbers. You can use British Sign 
   Language to sign the numbers if you need to. 
3.  Enter your date of birth.
4. Enter your NHS number or your name and postcode.
5. You will receive an email confirmation when your identity is verified; the screen will 
   show you how long this is expected to take. If the verification check has failed, you will 
   receive a rejection email explaining the reason why your identity was not verified.

Verify your identity without photo ID

If you do not have photo ID, you need to contact the surgery.

At the top of the Home page, you will see your name and NHS number.
The blue banner at the bottom of the screen has 4 icons: Home, Services, Your health and 
Messages
Each step by step in this guide will begin by telling you which icon the service is under. 
Not all services are displayed in the home screen. Select View all to the right of Services or 
Your health to see the full list of options.

You can manage health services for a family member or someone else you care for by 
switching to their profile in the NHS App. This may also be referred to as proxy access or 
linked accounts. This needs to be approved by the surgery before given access. Please contact the surgery for more information.

To manage health service for others:

1. Under Home, scroll down to Account and select Manage health services for others. 
2. Once your GP has set you up with a linked profile you will see it here. Select the 
profile you want to manage and you will see the services you can use, such as 
ordering repeat prescriptions.
3. Once you are ready to return to your own profile, select Switch back to your profile
in the yellow banner at the top of the page.

1. Under Services select Request repeat prescriptions.
2. You will see your chosen pharmacy. If you need to change the pharmacy, go to 
Change your pharmacy in Your health. If the pharmacy is correct, select Continue.
3. You will see your medicines. Tick the boxes to choose the ones you need then select 
Continue.
4. Check the details of the medicines and select Request prescriptions.
5. Your prescription has now been requested.
6. The next screen will tell you what you can do next. Select Status of your request to
see the details of the medicines you requested and their approval status.

You can find services near you including dentists, pharmacists, hospitals and urgent care 
services.
To find a service near you:
1. Under Services scroll down to Other NHS services and select Find NHS services 
near you.
2. Select the service you need from the list.
3. Depending on the service you select, you may be taken to a second list of options or 
asked to enter your postcode. Type in your postcode and select Search or select Use 
your location if your location settings are switched on in your app or browser.
4. The search results will show you a list of options starting with the service that’s closest to you.

1. Under Your health, select GP health record.

2. You will see a warning message saying your health record may contain sensitive 
information. Select Continue if you're happy to see your GP health record.

3. You will see information about your health, select which section you would like to view 
such as Medicines, Test results and Documents.

4. Select Help with abbreviations at the bottom of each page to learn more about what 
common medical abbreviations in your GP record mean.

1. Under Your health, select View and manage prescriptions.
2. Select Your chosen pharmacy from the list. You will then see the name, contact 
details and opening times for your chosen pharmacy.
3. Select Change your chosen pharmacy.
4. Read the Before you start information, then select Start now. 
5. Select if you want a local pharmacy or an online-only pharmacy. Select Continue.

Local pharmacy

1. Enter your postcode to find a local pharmacy and select Search.
2. You will see a list of pharmacies near your postcode. elect the pharmacy you wish to 
change to.
3. You will see the name and contact details of the pharmacy. To complete the change, 
select Confirm chosen pharmacy.

Online-only pharmacy1. Select View a list of online-only pharmacies.
2. Choose your new pharmacy from the list. 
3. Select Contact details and opening times. You will need to register with an onlineonly pharmacy on their website or contact them directly.

1. Under Your health, select Upcoming and past appointments to view and manage 
upcoming appointments and referrals. 
2. Select Referrals from the list to see any upcoming referrals and select Hospital and 
specialist appointments to see upcoming hospital appointments and past 
appointments from the last 2 years. 
3. To see the details and reply to any actions on a referral or upcoming appointment,
scroll down to it and select the green box to Book or manage this referral or View 
or manage this appointment. 

1. Messages is your inbox.
2. You will see messages from your trusted healthcare providers. Some people may be 
able to see multiple inboxes. Select the inbox you want to view. You may need sign 
into another service for example Patients Know Best or PATCHS to see your 
messages.
3. At the top of the page, you can filter your messages. For example, to see messages 
that you have already read, select Filter, then select Read and Apply.

To be alerted when you receive a new message, you will need to turn on notifications. 

1. Select the person icon in the top right corner of the screen.
2. Scroll down to Settings and select Notifications.
3. Select Go to your device setting. This will take you to the settings for your phone or 
tablet. Turn on notifications on your device.
4. Once you've turned on notifications on your device, you need to reopen the NHS App. 
Doing this confirms that you have registered to receive notifications. It may take up to 
24 hours for the change to your notification settings to take effect