Appointments

Appointments System

  • Online Booking—available via the link at the top of this page. 
  • All consultations are by appointment only and may be booked up to 42 days in advance.
  • Telephone consultation with a doctor can also be booked.
  • Requests for 'on the day' appointments will be triaged by a GP who will call you back to discuss your medical needs.
  • You may be offered an appointment with a practice nurse.
  • An appointment is for one person only.
  • Where an appointment is for a specialised procedure, please contact our reception team to book.
  • Patients with more than one issue to discuss should book a double appointment to ensure that appropriate consultation can take place. Otherwise, patients may be asked to book another appointment at a later date.
  • Urgent cases will be seen on the day but we may not be able to offer a choice of doctor or time.

Please note that a GP receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as quickly as possible. In order to do this, they need to ask you questions about why you need to see a doctor.

 

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in the practice in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Chaperones

If you feel you would like a chaperone present at your consultation then please inform your doctor/nurse who will be happy to arrange this for you.

The practice prides itself in maintaining professional standards. For certain examinations during consultations an impartial observer (a ‘chaperone’) will be required.

This impartial observer will be a practice nurse or health care assistant who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a nurse in unavailable at the time of your consultation then your examination may be re-scheduled for another time.

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

The role of a Chaperone

A chaperone is there to:

  • Maintain professional boundaries during intimate examinations
  • Acknowledge a patient’s vulnerability
  • Provide emotional comfort and reassurance
  • Assist in the examination
  • Assist with undressing patients, if required

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow this appointment to be offered to another patient. If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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