Please note that a GP receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as quickly as possible. In order to do this, they need to ask you questions about why you need to see a doctor.
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It is important that you inform the reception staff if you are unable to attend your appointment, this will allow this appointment to be offered to another patient.
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Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.
Patients are requested, where possible, to telephone before 11am if a home visit is required that day.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in the practice in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.
If you feel you would like a chaperone present at your consultation then please inform your doctor/nurse who will be happy to arrange this for you.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a Chaperone
A chaperone is there to: